Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at matt@ironmoa.co.nz. If your return is accepted we will send shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 

We inspect our orders and have strict quality control. Every now and again a mistake sneaks through and we appreciate your help in identifying when this happens .Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We require manufacturing/order damages or errors to be notified within a 3 month period of your order arriving. We reserve the right to contest claims beyond this window.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.